Manager, Systems Operations
Core
Leads and manages 24x7 operations, incident response, and process governance for Mortgage Technology platforms and disaster recovery systems.
Role type
Senior Manager, IT Operations / Incident Management
Builds
Operational resilience and service continuity for mortgage servicing technology
Domain
Financial Services / Mortgage Technology / IT Operations
Required skills
Incident management, Change management, Problem management, Disaster recovery coordination, Executive decision-making, Team leadership, Process improvement, Stakeholder communication, ITIL framework knowledge, Mortgage business workflow understanding
Preferred skills
Bachelor's degree in Computer Science or Information Systems, ServiceNow platform expertise, Strategic oversight experience
Technologies
ServiceNow, ITIL, Mortgage Origination and Servicing Systems
Responsibilities
Lead and manage incidents across multiple data center environments, Provide strategic oversight and immediate response coordination for service interruptions, Establish and govern departmental standards for incident, change, and problem management, Mentor and develop a team of Analysts, Collaborate with senior leadership and business teams to align with priorities, Drive implementation of corrective and preventive actions
Seniority
Senior, hands-on IC with leadership responsibilities
