English - Customer Care Specialist (Tier 1)
Core
Provide world-class customer experience and resolve inquiries for premium clients in the fashion industry via voice, chat, and email.
Role type
Tier 1 Customer Care Specialist (Fashion)
Builds
Customer support interactions for fashion brands
Domain
Fashion retail / Customer Support
Deliverable
client delivery
Required skills
English (C1/C2), customer support experience, technical assistance, problem-solving, communication (verbal/written), empathy, adaptability, shift flexibility
Preferred skills
Fashion savvy, background screening willingness
Technologies
Microsoft Office, PC-based internet and software applications
Responsibilities
Track and follow cases to ensure timely closure; Maintain high customer satisfaction; Handle technical-based customer assistance via voice, chat, and email; Escalate unresolved cases to 2nd level support; Process customer and payment details; Navigate documentation to provide world-class service
Seniority
Entry-level to Junior (1-2 years experience)
