Seasonal Customer Love Associate - (Remote - TX based)
Core
Provide customer service across email, text, and chat channels to build loyal client relationships and process orders efficiently.
Role type
Seasonal customer service associate
Builds
Customer support and order fulfillment for Reformation's sustainable fashion brand
Domain
Fashion retail / E-commerce
Deliverable
client delivery
Required skills
Customer service, empathy, time management, multitasking, policy application, shipping/fulfillment knowledge
Preferred skills
E-commerce customer service experience, Kustomer proficiency, Google Suite proficiency
Responsibilities
Answer customer inquiries via email, text, and chat; process orders, shipping, and returns; share customer feedback with internal teams; meet performance goals and case volume expectations
Seniority
Entry-level, seasonal part-time (via careerplan.io/jobs/7923144-seasonal-customer-love-associate-remote-tx-based-at-reformation)