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Core
Part-time Customer Support Agent handling email and chat inquiries for an e-commerce apparel brand.
Role type
Part-time customer support agent (email & chat)
Builds
Customer support interactions for an e-commerce apparel brand
Domain
E-commerce / Apparel retail
Deliverable
client delivery
Required skills
Empathy, written communication, email etiquette, typing speed (60–80 WPM), time management, multitasking, attention to detail
Preferred skills
Experience with Gorgias, Zendesk, Shopify, Facebook, Google Suite
Responsibilities
Respond to customer inquiries via email and social media, resolve complaints and requests, maintain accurate CRM records, provide product and brand information
Seniority
Entry-level to Junior