Specialist Workplace Services (m/w/d)
Core
Designing modern digital work environments and supporting the continuous technological transformation at the site by connecting IT solutions with employee needs to ensure an optimal IT user experience.
Role type
Specialist Workplace Services (Digital Workplace & IT Support)
Builds
Modern IT services, digital collaboration tools, and automated provisioning processes for employees.
Domain
Healthcare / IT Infrastructure & Digital Workplace
Required skills
IT support, Digital Workplace management, Troubleshooting (hardware/software), Mobile Device Management (iOS/Intune), Windows environments, Collaboration tools, Service analysis, Managed Service Provider management, ITIL standards
Preferred skills
Agile methodologies, Self-organization, Continuous learning
Technologies
iOS, Intune, Windows, Zero Touch Provisioning, ITIL
Responsibilities
Ensure effective and productive use of modern IT services and digital collaboration tools; Advise users and promote user self-service; Manage automated provisioning processes and mobile device lifecycle; Proactively analyze error causes and optimize services; Support the introduction of innovative technologies like AI assistants; Manage external Managed Service Providers according to SLAs.
Seniority
Mid-level, hands-on IC
