Medical Secretary (FGP) - Palm Beach Gardens, Florida
Core
Administrative and clerical support for daily practice operations, including scheduling patient visits, managing waitlists, handling authorizations, and processing medical records.
Role type
Medical Secretary (FGP)
Builds
Efficient provider schedules and patient access workflows
Domain
Healthcare administration / Medical practice support
Deliverable
Dashboards & analysis (scheduling logs, record disclosures) | Client delivery (patient communication, access support)
Required skills
Medical terminology, Scheduling management, Patient communication, HIPAA compliance, Document processing, Epic EHR proficiency, Microsoft Office, Prescription refill processing, Pre-authorization handling
Preferred skills
Intermediate knowledge of computer-based scheduling, Advanced Epic EHR system knowledge
Technologies
Epic, Microsoft Office
Responsibilities
Schedule appointments for visits, treatments, and procedures; Manage waitlists and reschedule patients; Obtain and document referrals; Process incoming and outgoing documents via paper and electronic records; Release medical records in accordance with HIPAA; Communicate with patients regarding appointment instructions and status; Handle prescription refill requests and coordinate with pharmacies; Initiate and follow up on pre-authorizations and appeals; Greet patients and screen incoming calls; Maintain cleanliness of patient spaces.
Seniority
Individual Contributor, entry to mid-level