15441 - Service Operations Supervisor - GA - On Site
Core
Manage client relationships, oversee payroll processing, and support tax/reporting processes for a group of clients.
Role type
Service Operations Supervisor (PEO/ASO/HCM)
Builds
Client retention strategies and seamless service delivery for HR technology clients
Domain
HR technology / Payroll / BPO
Deliverable
client delivery
Required skills
client relationship management, payroll processing oversight, tax account guidance, data analysis for process improvement, team coaching, issue escalation, fee adjustment recommendations
Preferred skills
PEO/ASO/HCM experience, supervisory experience, multistate payroll experience
Technologies
Client Space, web-based payroll platforms, custom reporting software, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Act as primary contact for assigned clients; coordinate user setup and training; facilitate client retention strategies; oversee payroll processing and resolve errors; manage and escalate client issues; guide clients on tax account registration and reporting; coach Service Associates; lead weekly team huddles
Seniority
Mid-level Supervisor, hands-on management
