Reservations Agent
Core
Manage hotel guest reservations from inquiry to arrival, handling room allocation, payments, and special requests.
Role type
Reservations Agent
Builds
Guest booking records and seamless check-in/check-out experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation management, payment transaction handling, room allocation, guest inquiry resolution, special offer suggestion
Preferred skills
Property management systems proficiency, hospitality industry experience
Responsibilities
Manage reservations via phone, email, and online platforms; allocate rooms based on preferences and availability; handle payment transactions; suggest room upgrades and amenities; maintain reservation records; resolve guest complaints related to reservations or billing
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