Specialist IT Support Retail (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support to retail staff and customers, ensuring smooth hardware operation and resolving technical incidents.
Role type
Specialist IT Support (Service Desk)
Builds
Hardware and software solutions for retail operations
Domain
Retail / IT Operations
Required skills
IT support, Service Desk, incident management, ticketing systems, user account administration, hardware troubleshooting, software support, project support, documentation creation
Preferred skills
Retail environment knowledge, Citrix, POS systems, ITIL, project management, service provider management
Technologies
Citrix, POS systems, Ticketing systems