Teamleiter Customer Service DACH (m/w/d)
Core
Leading a team of 15-20 commercial-administrative staff to ensure reliable customer support via phone, chat, and email, processing orders, and resolving complex cross-functional issues.
Role type
Senior Team Lead (Customer Service)
Builds
Reliable customer service operations and order processing workflows
Domain
B2B / Wholesale / Customer Service
Required skills
Team leadership, operational management, process optimization, CRM system proficiency, order management, stakeholder coordination, analytical thinking
Preferred skills
B2B or wholesale experience, project management experience
Technologies
CRM systems, order management systems
Responsibilities
Disciplinarian leadership and team development, daily operations and workforce scheduling, ensuring professional commercial-administrative processes, analyzing and optimizing workflows, handling complex customer and interface inquiries, coordinating with internal stakeholders
Seniority
Senior, hands-on IC