Teamleitung Workforcemanagement (m/w/d)
Core
Leading workforce management operations and strategy for domestic and international (Nearshore) projects, focusing on KPIs and capacity planning.
Role type
Senior Team Lead, Workforce Management
Builds
Operational and strategic workforce management solutions for international clients
Domain
Business Services / Workforce Management
Deliverable
dashboards & analysis
Required skills
MS Excel, MS PowerBI, Data Analysis, KPI Management, Capacity Planning, Performance Management, Process Optimization
Preferred skills
Call Center experience, Albanian language skills
Responsibilities
Lead and manage team members in project planning and execution, Collaborate with international project owners to achieve goals, Communicate with clients and stakeholders, Ensure efficient capacity and deployment planning, Analyze project KPIs continuously, Travel to Kosovo for on-site support
