Administrator User Helpdesk (m/w/d)
Hybrid
Core
First and second-level IT support for employees at furniture retail stores, handling tickets, user accounts, and creating user guides.
Role type
User Helpdesk Administrator (L1/L2 Support)
Builds
IT service stability and user satisfaction for internal customers
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
ticket management, user account administration, technical troubleshooting, user guide creation, shift work
Preferred skills
prior user helpdesk experience, structured information gathering
Technologies
ticketing systems, user management tools