(Senior) Customer Experience & Loyalty Manager (m/w/d)
Core
Develop and implement strategies to strengthen customer retention and loyalty through improved customer experience and communication.
Role type
Senior Customer Experience & Loyalty Manager
Builds
Customer retention strategies, communication campaigns, and data-driven optimization reports
Domain
Energy / Utilities / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer retention strategy, A/B testing, quantitative data analysis, SQL, Excel, BI tools, report creation, cross-functional collaboration
Preferred skills
Python, marketing communication, strategic thinking, hands-on process management
Technologies
SQL, Excel, BI tools, Python
Responsibilities
Develop and implement customer loyalty strategies, create and optimize customer communication (e.g., email marketing), conduct A/B tests for retention measures, analyze customer feedback and data to identify improvement opportunities, create reports and dashboards for success control, collaborate with Marketing, Sales, and Product teams
Seniority
Mid-Senior, hands-on IC