Mitarbeiter:in IT-Helpdesk (m/w/d)
Core
IT Helpdesk specialist providing 1st, 2nd, and 3rd-level support for employee IT issues, managing device and license administration, and coordinating service improvements.
Role type
IT Helpdesk Technician (1st/2nd/3rd Level)
Builds
IT support services, device management, and license administration for company employees
Domain
IT Operations / Helpdesk
Required skills
IT ticket management, MS Intune, IT workplace administration, license management, Windows/Office technologies, project management coordination, hardware provisioning, remote support tools
Preferred skills
Project management experience, documentation skills
Technologies
MS Intune, TeamViewer, Windows, Office
Responsibilities
Support employees in hotline rotation for 1st-level IT problems, manage 1st/2nd/3rd-level IT services including mobile device and application management, coordinate supplier management for IT services, develop assigned IT services
