Mitarbeiter:in Kundenservice (d/w/m) · Quereinstieg willkommen · Remote (bundesweit) oder hybrid in
Core
Customer service representative handling complex cases for households using smart energy management systems, acting as the human escalation point for an AI-first support model.
Role type
Customer service representative (energy sector)
Builds
Customer support interactions for SpotmyEnergy's smart meter and battery management products
Domain
Energy / Smart Home Technology
Deliverable
client delivery
Required skills
Active listening, problem-solving, multichannel communication (phone/chat/email), documentation, technical troubleshooting coordination, computer proficiency
Preferred skills
Experience in retail, hospitality, or reception, curiosity about technology, German (fluent)
Responsibilities
Answer customer inquiries via phone, chat, and email regarding smart meters, tariffs, and billing; resolve complex issues by listening and thinking critically; document interactions in HubSpot; coordinate with technical support for complex technical questions
Seniority
Entry-level / Career switcher