IT-Support Mitarbeiter (m/w/d) in Velbert
Hybrid
Core
First point of contact for employees to resolve hardware and software issues, manage workstations, and handle support requests.
Role type
IT Support Specialist (Helpdesk)
Builds
IT workstations, software installations, and user account management for employees.
Domain
Automotive retail / IT Support
Required skills
Windows client systems, user and rights management, hardware setup, software installation, ticketing systems, onboarding support
Preferred skills
Driver's license class B, prior IT support or helpdesk experience
Responsibilities
Answer IT inquiries via phone, email, and ticketing system; set up IT workstations and install software; manage user accounts and access rights; document support cases and maintain IT instructions; coordinate complex issues with second-level support