IT First Level Helpdesk & Onsite Support Mitarbeiter (m/w/d)
Core
Provide first-level IT support and onsite assistance for all company locations via remote, on-site, and phone channels.
Role type
IT First Level Helpdesk and Onsite Support Specialist
Builds
IT service stability and user access across multiple locations
Domain
IT Support / Helpdesk
Required skills
IT support experience, Active Directory administration, ticket management, software packaging, asset management, client lifecycle management
Preferred skills
System integration training, Class B driver's license, travel readiness
Technologies
Active Directory, Ticketing Systems, IT Infrastructure Tools
Responsibilities
Receive and log all incoming IT requests, perform first-level support for all locations via remote, on-site, and phone, analyze and resolve IT incidents, qualify and dispatch tickets, support external service providers with IT topics, manage and maintain accounts and groups in Active Directory, assist in the administration of IT infrastructure applications and IT projects (packaging, software, asset management, client lifecycle management, etc.)