IT Support Mitarbeiter / First Level Support (m/w/d)
Core
First Level IT Support handling user requests via phone and email, resolving hardware/software issues, and maintaining a knowledge base.
Role type
First Level IT Support Specialist
Builds
IT support services for medical staff
Domain
Healthcare IT
Deliverable
client delivery
Required skills
Windows, Microsoft 365, Active Directory, networking, printer management, hardware troubleshooting, VPN configuration, ticketing systems
Preferred skills
Nephro7 application support, German (C2 level)
Responsibilities
Answer support inquiries via phone and email, log and prioritize support tickets, assist employees with IT issues remotely or on-site, update knowledge base with solutions and FAQs