Call Center Agent (m/w/d) Inbound technischer Schwerpunkt
Core
Inbound customer service agent handling technical inquiries, product advice, and complaint resolution via phone and email.
Role type
Customer Service Agent (Inbound)
Builds
Customer satisfaction and retention through technical support and after-sales services
Domain
Retail / Consumer Electronics
Deliverable
client delivery
Required skills
Verbal and written communication, customer-oriented problem solving, service orientation, PC proficiency, technical interest
Responsibilities
Handling incoming customer inquiries via phone and email, managing follow-up calls to resolve issues, advising on products/prices/rates, processing complaints and claims, operating customer-specific IT systems