Reklamationsmanager Kundenqualität (m/w/d)
Core
Manage customer complaints from analysis to resolution, driving 8D reports and leading cross-functional problem-solving teams to prevent recurrence.
Role type
Senior Quality Complaints Manager
Builds
Quality improvement processes and corrective actions for rail industry clients
Domain
Rail transport / Manufacturing
Required skills
8D problem solving, root cause analysis (5-Why, Ishikawa), technical drawing interpretation, SAP S/4HANA, MS Office, English (written and spoken), stakeholder communication
Preferred skills
Experience in rail or automotive industry, Bachelor's degree in Mechanical Engineering or Mechatronics
Technologies
SAP S/4HANA, MS Office
Responsibilities
Analyze customer complaints and lead resolution to successful closure, moderate interdisciplinary problem-solving teams, communicate professionally with customers, identify improvement potential through quality rounds, document and evaluate quality data
Seniority
Mid-Senior, hands-on IC