Senior Specialist Customer Quality Management
Core
Manage product quality complaints, resolve customer concerns, and lead continuous improvement initiatives to ensure customer satisfaction and product excellence.
Role type
Senior Specialist Customer Quality Management
Builds
Customer support strategies and quality improvement programs for major customers in the semiconductor industry.
Domain
Semiconductor industry, power systems, IoT
Required skills
8D problem solving, quality control methodology, quality audit experience, BE/FE process knowledge, product quality knowledge, quality system know-how, strategy development, customer satisfaction program management, design-in project support, risk assessment
Preferred skills
Power application know-how
Technologies
8D, BE/FE processes
Responsibilities
Manage customer complaints and inquiries related to product quality, support design-in projects at major customers, support quality improvement activities with customers, develop strategy for customer quality and service improvement, conduct quality marketing and training to customers, manage customer satisfaction improvement programs, coordinate customer audits and quality visits, implement customer support strategies, drive continuous improvement in customer and product quality processes.
Seniority
Senior, hands-on IC
