Interner IT-Helpdesk / First-Level-Support (m/w/d)
Core
First-level IT support handling ticket intake, error analysis, and on-site hardware/software troubleshooting for office staff.
Role type
First-Level IT Support Specialist
Builds
IT infrastructure stability and user productivity for Headoffice staff
Domain
Corporate IT / Windows & Microsoft 365
Required skills
Windows Client & Server administration, Microsoft 365, Active Directory, Hardware troubleshooting, Software installation, Ticket management, User account administration
Preferred skills
Analytical thinking, proactive problem solving, structured analysis
Technologies
Windows, Microsoft 365, Active Directory, Ticketing Systems
Responsibilities
Contact and ticket intake via phone and email, Initial error analysis and solution provision, On-site support for hardware and software issues, Administrative tasks in user and permission management, Escalation of complex issues to higher support levels