Sachbearbeiter (m/w/d) Beschwerdemanagement Commerzbank Kundencenter
Hybrid
Core
Handling customer complaints regarding bank products, employee behavior, and corporate services as a key interface to sales and specialist departments.
Role type
Customer service specialist (complaints management)
Builds
Customer service interactions for private and business customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, empathy, structured problem-solving, PC proficiency, fluent German
Responsibilities
Answering customer complaints, verifying concerns, deciding on resolutions, coordinating with sales and specialist departments