IT-Mitarbeiter (m/w/d) Service-Desk
Core
1st-Level IT Service-Desk support for ~600 users across 40 municipal properties, handling ticket intake, classification, documentation, and escalation.
Role type
1st-Level IT Service-Desk Specialist
Builds
IT support services for municipal employees
Domain
Public sector / Municipal IT
Deliverable
client delivery
Required skills
1st-Level support, ticketing systems, Windows Active Directory, hardware/software installation, MDM, user onboarding/offboarding, ITIL
Preferred skills
Mobile device management, government environment experience, C1 German
Technologies
Windows Active Directory, MDM, MS Office, Ticketing systems
Responsibilities
Handle incoming support tickets, classify and document issues, escalate to 2nd-level support, install and configure workstations and peripherals, manage user accounts and permissions, administer MDM and mobile devices, perform on-site visits and hardware rollouts, maintain IT asset inventory
Seniority
Mid-level, hands-on IC