Kundenbetreuer (m/w/d) im technical Support
Core
First point of contact for customers with complex technical inquiries regarding hosting products via ticket, live chat, and phone.
Role type
Technical Support Specialist (Linux/Hosting)
Builds
Resolves customer issues and provides optimization tips for customer websites.
Domain
Web Hosting / IT Support
Deliverable
client delivery
Required skills
Linux command line proficiency, Apache/Nginx log analysis, PHP knowledge, database familiarity, customer communication, technical documentation reading
Preferred skills
Web hosting experience, system integration training or equivalent experience
Technologies
Linux, Apache, Nginx, PHP, databases
Responsibilities
Answer complex technical customer inquiries via ticket, live chat, and phone; analyze log files to identify root causes; provide optimization tips to customers; collaborate with system administration on global optimizations
