Einsatzleiter Technischer Kundendienst (m/w/d)
Core
Planning and coordinating technical service dispatches for forklifts and material handling equipment, managing customer complaints, and overseeing administrative tasks for the technical team.
Role type
Senior service operations coordinator
Builds
Efficient technical service dispatches for forklifts and material handling equipment
Domain
Industrial equipment maintenance and logistics
Required skills
Dispatch planning, resource allocation, customer complaint management, administrative oversight, cross-functional communication, MS Office proficiency
Preferred skills
Technical and commercial background, structured work approach, team collaboration, customer orientation, quick learning ability
Responsibilities
Plan and monitor technical service dispatches, manage customer complaints and find solutions, handle administrative tasks and post-service reviews, serve as central contact for customers and internal teams