Servicekundenberater (m/w/d) Business Payment Service
Core
Diagnose and resolve technical issues, provide solutions for phone inquiries, and support customers in using and optimizing payment products.
Role type
Customer service specialist for business payment services
Builds
Payment solutions and services for business customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
technical understanding, PC/Windows/networked IT systems knowledge, customer contact experience, digital processes knowledge, customer orientation, communication skills, problem-solving, initiative, teamwork
Preferred skills
IT qualification (e.g., IHK for networked IT systems)
Responsibilities
diagnosing and fixing technical problems, supporting customers with payment product usage, assisting sales team in identifying sales opportunities, collaborating on projects to develop media channels for business customers
