IT Specialist (m/w/d) Operations
Core
First-level IT support specialist handling incident triage, hardware setup, and lifecycle management for a renewable energy company.
Role type
First-level IT support specialist
Builds
IT hardware, support documentation, and service processes
Domain
Renewable energy / IT Operations
Required skills
IT support (First-Level), Microsoft 365, ticketing systems, hardware configuration, asset management, documentation creation
Preferred skills
Experience with Jira, onboarding/offboarding processes
Technologies
Microsoft 365, Jira
Responsibilities
Triage and prioritize IT incidents and service requests, configure and deploy IT hardware (e.g., laptops), manage licenses and IT asset lifecycle, train employees on IT systems, serve as liaison between business units and IT
Seniority
Entry-level / Junior