IT Support Mitarbeiter (m/w/d) 1st Level
Core
First-level IT support specialist ensuring smooth daily IT operations and assisting users with technical issues in the healthcare sector.
Role type
1st Level IT Support Technician
Builds
IT operations and user support services for healthcare clients
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
IT troubleshooting, hardware and software support, ticket system management, Windows OS knowledge, Office applications
Preferred skills
Prior IT support experience, experience with ticketing systems
Technologies
Windows, Office, Ticketing Systems
Responsibilities
Accept, classify, and resolve 1st level IT incidents; Support users with hardware and software issues; Document and manage tickets in the ticketing system; Perform initial error analysis and escalate complex issues to 2nd level; Assist in setup and distribution of IT end-user devices; Participate in hardware and software installations and rollouts.