Mitarbeiter IT-Service & Support (m/w/d)
Core
IT service and support specialist handling incident resolution, ticket coordination, and hardware lifecycle management for an international renewable energy company.
Role type
IT Service & Support Specialist (First-Level)
Builds
IT hardware, documentation, and support services for employees
Domain
Renewable Energy / IT Operations
Required skills
IT support, incident analysis, ticket coordination, hardware configuration, onboarding/offboarding support, license and asset management, user documentation
Preferred skills
Microsoft 365, Jira, IT troubleshooting
Technologies
Microsoft 365, Jira
Responsibilities
Handle, analyze, and prioritize IT incidents and service requests; Coordinate and escalate tickets to downstream support units; Set up, configure, and distribute IT hardware and laptops; Support onboarding and offboarding of new employees; Manage licenses and asset lifecycle; Assist employees with IT-related questions; Create user documentation and technical guides