Front Office Agent Turnante - Aethos Monterosa
Core
Welcome guests and manage front desk operations including check-in/out, reservations, and cash handling at a five-star alpine retreat.
Role type
Front Office Agent
Builds
Guest experiences and operational efficiency
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Fluent Italian, Fluent English, Guest relations, Reservation management, Cash handling, Night audit, PMS systems, Shift flexibility
Preferred skills
Night audit experience, PMS knowledge, Additional languages
Responsibilities
Greet guests and ensure a memorable experience from arrival to departure, Manage check-in and check-out procedures accurately, Respond to guest calls, emails, and requests promptly, Provide information on hotel services and the local area, Manage bookings, modifications, and cancellations via the management system, Handle cash collections, payments, and closing of the cash register, Cover two night shifts per week including late arrivals and night audit, Collaborate with other departments to ensure coordinated service