Senior Technical Account Manager
Core
Serve as the main technical point of contact for integrated clients, troubleshooting technical issues, providing solutions, and delivering high-touch consultative services to premium clients.
Role type
Senior Technical Account Manager (TAM)
Builds
Technical support solutions and client success strategies for integrated advertising technology clients
Domain
Ad tech / Digital media measurement
Deliverable
client delivery
Required skills
JS, SQL, HTML, data analysis, web traffic analysis tools, ad serving tags, APIs, SDKs, social platform integration, troubleshooting, ad tech ecosystem knowledge, publisher ad server experience
Preferred skills
cross-functional collaboration, programmatic experience, video and mobile experience, database knowledge, rich media ads, trafficking
Technologies
JS, SQL, HTML, web traffic analysis tools, ad serving tags, APIs, SDKs, social platforms, publisher ad servers
Responsibilities
Address internal and external technical questions and issues; troubleshoot and pinpoint problems; provide solutions; escalate to tier 2 support or product teams when necessary; provide in-depth updates and insights on clients to internal departments; deliver high-touch consultative technical services to premium clients.
Seniority
Senior, hands-on IC
