Endkundenbetreuer (m/w/d) After Sales Region Ost, AERZEN Deutschland
Core
Managing after-sales relationships for AERZEN products in Eastern Germany, including service consulting, maintenance contract sales, and customer support.
Role type
Senior Account Manager (After-Sales)
Builds
Long-term customer relationships and maintenance service contracts for industrial machinery
Domain
Industrial machinery / After-Sales services
Deliverable
client delivery
Required skills
Customer relationship management, technical consulting, market analysis, incident management, cross-functional coordination, German (fluent)
Preferred skills
English (spoken and written), travel readiness
Technologies
N/A
Responsibilities
Organize after-sales customer care and consult on service/maintenance concepts, Analyze market and customer base to identify potential maintenance contract clients, Actively contact existing and new customers, Coordinate between customers and internal departments (service, spare parts, workshop), Perform fault analysis and propose or execute remedial measures, Manage escalations for customer or contract issues, Represent the company professionally at trade fairs and conferences