IT-Support Mitarbeiter (m/w/d) in Velbert, Procar Automobile GmbH
Core
First point of contact for employees to resolve technical issues around hardware and software, including setting up workstations and managing user accounts.
Role type
IT Support Specialist (Helpdesk)
Builds
IT workstations, software installations, and user account management for an automotive dealership group.
Domain
Automotive retail / IT Support
Required skills
Windows client systems, user and rights management, hardware setup, software installation, ticketing systems, communication, patience
Preferred skills
Class B driver's license, prior IT support or helpdesk experience
Technologies
Windows, ticketing systems
Responsibilities
Handle IT inquiries via phone, email, and ticketing system; set up IT workstations and install software; manage user accounts and access rights; document support cases and maintain IT instructions; coordinate complex issues with second-level support.