Teamleitung Retouren und Gewährleistungen (m/w/d), Hauptsitz - Schäferbarthold GmbH
Core
Lead the returns and warranty team for a major auto parts distributor, optimizing B2B and B2C processes for claims, returns, and vehicle follow-up damages.
Role type
Senior Team Lead, Operations & Process Optimization
Builds
Scalable, automated return processes and digital self-service solutions for e-commerce
Domain
Automotive aftermarket distribution, B2B/B2C
Required skills
Automotive technical knowledge, Process optimization, Digitalization projects, Team leadership, Cross-functional coordination, Data analysis, ERP/CRM systems, Warranty law
Preferred skills
Automotive technician/master certification, Consumer product liability law, English (good to very good)
Responsibilities
Lead and develop the returns and warranty team, Optimize claims and warranty processes, Coordinate technical evaluations with suppliers and manufacturers, Drive cross-departmental digitalization projects, Improve process efficiency using KPIs
Seniority
Senior, hands-on IC