Líder de Equipe - Mercado Envios
Core
Leading the Returns team to support logistics operations and improve the customer experience in the Mercado Envios platform.
Role type
Team Leader (Logistics/Returns)
Builds
Logistics operations and returns management for Mercado Livre in Latin America
Domain
E-commerce logistics and supply chain
Required skills
Team leadership, operational planning, data analysis, 5S methodology, project management
Preferred skills
Data analysis, safety management, LMS knowledge, Google Sheets, Office suite
Technologies
Google Sheets, Office suite, LMS
Responsibilities
Lead the Returns representatives team, identify improvement opportunities, meet area targets, provide continuous feedback and training, plan resource distribution for weekly demand.