Teamleiter Service & After Sales (m/w/d), Öhringen, Hohenloher
Core
Lead and coordinate the Service & After Sales team to ensure fast, professional, and solution-oriented customer support for education systems.
Role type
Service & After Sales Team Lead
Builds
Service operations and customer support for public and private education facilities
Domain
Education technology / Facility systems
Required skills
Team leadership, operational service management, process optimization, technical troubleshooting, stakeholder management, KPI monitoring, budget management, MS Office, ERP/CRM systems
Preferred skills
Technical or commercial background, experience in service/after-sales/customer service, digitalization initiatives
Responsibilities
Lead and organize the service team, manage daily service operations, optimize service processes and standards, handle technical escalations, ensure compliance with safety and quality guidelines, monitor service KPIs and budgets, collaborate with internal and external partners
Seniority
Mid-level manager