Systemadministrator (m/w/d), Jena
Core
Second-level support and administration of managed-service customers' IT environments, including incident handling, troubleshooting, and documentation.
Role type
System Administrator (Second-Level Support)
Builds
Stable and reliable IT operations for managed-service clients
Domain
IT Services / Managed Services
Required skills
System integration, Second-level support, Incident management, Change management, Technical documentation, Virtualization (VMware, Microsoft), Backup (Veeam, Veritas), Security software (Sophos Central), Firewall, Network technology, Monitoring, UPS
Preferred skills
First-level support experience, Customer service experience
Technologies
VMware, Microsoft, Veeam, Veritas, Sophos Central
Responsibilities
Support IT-Service-Team in managing Managed-Service customers, Analyze and resolve IT disturbances and errors, Handle Incidents, Service Requests and Change Requests, Create and maintain technical documentation
Seniority
Mid-level, hands-on IC