Inhouse Call Center Agent (m/w/d), Leipzig - Steibs Hof | Nikolaistraße 28-32, 04109 Leipzig
Hybrid
Core
First point of contact for patients, coordinating appointments, managing patient records, and guiding patients through treatment processes via phone and written communication.
Role type
In-house call center agent (patient service)
Builds
Patient appointment scheduling and administrative support for a dental clinic
Domain
Healthcare / Dental
Deliverable
client delivery
Required skills
German (C1), telephone communication, appointment coordination, data entry, patient guidance, written communication
Responsibilities
Answering patient calls, scheduling appointments, updating patient records, explaining treatment procedures, handling written inquiries
Seniority
Entry-level to Mid-level