Customer Success Manager - Bereich Sales Manufacturing (m/w/d),Bielefeld,Oldenburg,F...
Core
Personal account management for a fixed customer base in the manufacturing sector, ensuring service quality, driving account growth, and identifying upsell/cross-sell opportunities.
Role type
Customer Success Manager (Sales focus)
Builds
Service delivery and account growth for IT infrastructure and managed services clients
Domain
IT Services / Manufacturing
Deliverable
client delivery
Required skills
IT contract law knowledge, C-level communication, business acumen, technical understanding of mid-sized enterprises, proactive needs analysis, upsell/cross-sell identification
Preferred skills
Experience in IT consulting or sales, Microsoft/SAP technologies
Responsibilities
Proactively address customer needs and ensure contract-compliant service quality, Identify and implement measures to improve customer satisfaction, Develop accounts by identifying new projects and revenue potential, Analyze customer requirements to identify upsell and cross-sell opportunities, Advise C-level decision-makers on services, Coordinate with service delivery teams and Key Account Managers to ensure operational quality