Kundenbetreuer (m/w/d) in der Mieterbetreuung (auch Quereinsteiger), GCP Berlin
Core
First point of contact for tenants and prospective tenants via phone, chat, and email to handle service requests and complaints.
Role type
Customer service representative (tenant relations)
Builds
Service requests and tenant satisfaction
Domain
Real estate / Property management
Deliverable
client delivery
Required skills
German (fluent), MS Office, SAP, communication, empathy, teamwork, shift work adaptability
Preferred skills
Additional languages, customer orientation
Responsibilities
Handle service inquiries via phone, chat, and email; Log tenant issues and damage reports in SAP; Escalate service and rental requests to property managers and landlords; Manage emergency service requests outside core hours; Coordinate with partner firms for emergency services; Update tenants on request status.