Mitarbeiter für unseren Italienischen Customer Service (m/w/d), Treppendorf
Core
First-level after-sales support and order management for international customers via phone, email, and chat.
Role type
Customer Service Representative (Italian)
Builds
Order processing, customer accounts, and after-sales support for music equipment.
Domain
E-commerce / Music Equipment (via careerplan.io/jobs/12811-2353832-S-mitarbeiter-fur-unseren-italienischen-customer-service-mwd-treppendorf-at-thomann-gmbh)
Required skills
Fluent Italian, Fluent English, Customer consultation, Order management, After-sales support, Return processing, Product advice, Office applications
Preferred skills
Music passion or industry experience, Additional language skills
Responsibilities
Process orders and manage customer accounts, Provide first-level after-sales support via phone/email/chat, Handle returns, exchanges, credits, and repairs, Coordinate with technical service and workshops, Conduct product advice and translation tasks
Seniority
Individual Contributor