Junior Kundenberater (m/w/d) Innendienst Krankenversicherung, CHECK24 Versicherungen Gesundheit
Core
Handling individual customer inquiries and processing insurance applications for supplementary health insurance via email and phone.
Role type
Junior customer service representative (health insurance)
Builds
Customer support solutions and processed insurance contracts
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
German (C1), email communication, telephone communication, document processing, contract administration, stakeholder coordination
Preferred skills
Commercial training, office environment experience, first insurance experience
Technologies
Digital processes, AI tools
Responsibilities
Answer customer questions about supplementary health insurance via email (70%) and phone (30%), process insurance applications and contract changes, coordinate with insurance partners to resolve technical questions, work with automated processes and AI tools
Seniority
Junior, entry-level with training