Customer Support / Kundenberater (m/w/d) in Teil- oder Vollzeit
Hybrid
Core
First point of contact for professional handling of client inquiries for partner insurance policies, routing cases to lawyers, and managing customer data in a CRM system.
Role type
Customer Support Specialist (Insurance)
Builds
Customer service interactions and case routing for partner insurance policies
Domain
Insurance / Legal Support
Deliverable
client delivery (via careerplan.io/jobs/2043431-customer-support-kundenberater-mwd-in-teil-oder-vollzeit-at-legal-hero-gmbh)
Required skills
German (fluent), CRM system management, case routing, customer data documentation, Google Workspace
Responsibilities
Conduct inbound calls with customers, document and maintain customer data in CRM, route inquiries to lawyers, identify customer needs, provide service-oriented consultation