Kaufmännischer Mitarbeiter im Customer Service D-A-CH (m/w/d), Treppendorf
Core
First-level support for customers in the DACH region handling orders, inquiries, and returns via phone, email, and chat.
Role type
Customer Service Representative (DACH)
Builds
Order fulfillment, customer support, and return management for Thomann's music equipment.
Domain
E-commerce / Music Equipment Retail
Deliverable
client delivery
Required skills
German (fluent), English (fluent), MS Office, telephone communication, email communication, chat support, order processing, return coordination, administrative tasks
Responsibilities
Handle customer orders, inquiries, and complaints via phone, email, and chat; coordinate returns, exchanges, credits, repairs, and spare parts; perform further commercial and administrative tasks such as public institution orders.