Customer Service Advisor – Spanish Speaker
Core
Support Fender's European dealer network and Spanish-speaking consumers via email, phone, and chat, handling returns, warranty claims, and product inquiries.
Role type
Customer Service Advisor (B2B Dealer Support & B2C Consumer Relations)
Builds
Dealer support coverage across Europe and consumer relations support for Spanish-speaking markets
Domain
Musical Instruments (Guitars, Amplifiers, Effects, Audio Software)
Deliverable
client delivery
Required skills
Fluency in English and Spanish, proven customer service experience in phone/email environments, knowledge of FMIC product lines, strong IT skills (Microsoft Office), ability to manage multiple systems
Preferred skills
Experience supporting dealer or B2B networks, hands-on experience with CRM or ticketing systems (e.g., Zendesk), experience using SAP or comparable ERP systems
Responsibilities
Act as primary contact for dealer service queries across Europe, handle product returns and issue RA numbers, assist BDMs with dealer customer service and stock issues, provide sales advice and after-sales support to Spanish-speaking consumers, collaborate cross-functionally to resolve issues
Seniority
Individual Contributor