Second-Level-Support (m/w/d), Jena
Remote
Core
Analyze, categorize, and prioritize customer-reported issues via a ticketing system; develop solutions; escalate incidents; administer troubleshooting, monitoring, sizing, configuration, and operation of hardware and software systems for managed service clients.
Role type
Second-level IT support engineer
Builds
Stable operation of managed service client systems
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
Windows OS, Office 365, Active Directory, Exchange, Windows Server, Networking (Switching, Routing, VPN), Virtualization
Preferred skills
Sophos certifications
Responsibilities
Ticket analysis and prioritization, solution development, incident escalation, system administration (troubleshooting, monitoring, configuration), cross-team project collaboration, ticket documentation