Mitarbeiter IT- Suport First Level (m/w/d), Büren
Core
First-level IT support for users and hardware in a logistics and catering operations environment.
Role type
First-level IT support specialist
Builds
IT support services for office and warehouse operations
Domain
Logistics / Catering / Food Supply
Deliverable
client delivery
Required skills
Hardware troubleshooting, Microsoft Office/M365 support, Network patching, Ticket system management, Hardware installation and replacement
Preferred skills
System integration training, 1st/2nd level support experience, Basic server administration
Technologies
Microsoft Office, M365, PCs, Notebooks, Printers, Docking stations, Telephones, Patch panels, Switches
Responsibilities
Support users with technical issues and questions, Troubleshoot and repair office hardware, Manage network patching and switch configuration, Document and resolve incidents in the ticket system, Coordinate escalation of complex issues, Assist with hardware setup and replacement