Fachinformatiker - Mitarbeiterin / Mitarbeiter IT-Support (w/m/d), Berlin
Core
IT support specialist handling 1st and 2nd level support, hardware setup, and device management for DIHK offices.
Role type
IT Support Specialist (Service Desk)
Builds
IT services and support for DIHK (Chambers of Commerce and Industry)
Domain
Public sector / IT Services
Required skills
System integration, 1st/2nd level support, PC setup, Mobile Device Management, Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), hardware inventory
Preferred skills
None stated
Technologies
Microsoft 365, Mobile Device Management, Fernwartungstools
Responsibilities
Handle 1st and 2nd level support via phone, remote tools, and on-site; Set up and dismantle PC workstations; Manage mobile devices (laptops, smartphones, tablets); Inventory and distribute hardware; Communicate with external partners for procurement and escalations
Seniority
Mid-level, hands-on IC
