Administrator User Helpdesk (m/w/d), Zentralverwaltung Friedberg
On-site
Core
First- and Second-Level IT support for employees, handling tickets, ensuring helpdesk availability, and managing user accounts.
Role type
User Helpdesk Administrator (L1/L2 Support)
Builds
IT support services for internal employees
Domain
Retail furniture industry IT operations
Deliverable
client delivery
Required skills
ticket management, user account administration, technical troubleshooting, documentation creation, shift work coordination
Preferred skills
prior User Helpdesk experience, structured information gathering
Technologies
ticketing systems, user management tools